QUALITY AND SAFETY IN HOTEL, MOTELS AND RESORTS
One of the first challenges that tourists encounter while planning a trip is deciding where to stay, and hotels are the most common option. ISO 22483:2020 provides a common and attainable reference for all hotels in terms of quality service provision, and was developed with the various types of hotels around the world in mind, as well as existing categorization systems, business models, sizes, and services offered, as well as current guest demands and global trends.
ISO 22483 was created as a tool for providing a positive visitor experience, increasing direct and indirect guest loyalty, and assuring the necessary framework for providing the minimal level of service required by a seasoned international traveler.Review on main requirements of the standard:
1-Staff requirements are including: General requirements / Organizational structure and definition of responsibilities/ Training program /Guest service / Services and facilities for staff / Subcontracted services/Concessionaires.
2-Service requirements are including: Information and communication / Front desk services/ Reservation service/Check-in service/ Check-out, settlement and departure/ Luggage handling/ VIP services / Accommodation services/Rooms / Food and beverage services/ General requirements for buffet systems/ Culinary offer/ Service provision/Hotel kitchen facilities/ Ancillary services/ Pools/ Sauna/spa/ Other ancillary services/ Events/ Entertainments.
3-Safetv and security are including: Risk and accident prevention/ Food safety/ Personal hygiene/ Reception of food products/ Storage of food products/ Preparation/ Waste treatment/ Health safety /Security of people and assets/ Safety of building and facilities /Fire protection / Emergency management.
4-Maintenance requirements are including: Buildings and outdoor areas/ Equipment.
5-Cleanliness requirements: Cleaning plan / Cleaning of common areas/ Cleaning of rooms/ Cleaning of occupied rooms/ Cleaning of rooms after check-out/ Deep cleaning program/ Linen and laundry cleaning.
6-Supply management and guest satisfaction and feedback completion.ACS Canada has designed training courses for hotels, motels and other tourism related and service organizations. Organizations can be audited and certified according to ISO 22483 and obtain ACS Canada's tourism quality award certificate.
BENEFIT OF ACS CANADA AUDIT AND CERTIFICATION
2-Approval of the risk assessment and documentation for the FSMS.
3-Confirmation of precautionary procedures and actions.
4-Explain how the tourism industry can detect and manage health hazards.
5-Assists company leadership by directing resources to the process's safety-critical parts.
6-Decreased complaints due to a lower danger of unwanted publicity.
7-Improved problem-solving ability through designed corrective action
ACS employs accelerated learning methods to ensure a comprehensive grasp of all certificates. Our approach involves contextualizing your learning through a wide array of options, including classroom instruction, workshops, as well as interactive and online sessions.
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