The aim of this course is to provide delegates with the knowledge and skills required to external audit (third party auditor) of the requirements of ISO 22483.
Assessment: MCQ based Assessment to Pass the Course and obtain your qualification of external auditor
Prior Knowledge Requirements: TOURISM AND ACCOMODATION CENTRE KNOWLEGE.CURRICULUM
ISO 22483 BASICS AND REQUIREMENTS
review of Staff requirements checklists/ Training program /Guest service / Services and facilities for staff / Subcontracted services/Concessionaires.
review of service requirements checklists including: Information and communication / Front desk services/ Reservation service/Check-in service/ Check-out, settlement and departure/ Luggage handling/ VIP services / Accommodation services/Rooms / Food and beverage services/ General requirements for buffet systems/ Culinary offer/ Service provision/Hotel kitchen facilities/ Ancillary services/ Pools/ Sauna/spa/ Other ancillary services/ Events/ Entertainments.
review of safety and security checklists including: Risk and accident prevention/ Food safety/ Personal hygiene/ Reception of food products/ Storage of food products/ Preparation/ Waste treatment/ Health safety /Security of people and assets/ Safety of building and facilities /Fire protection / Emergency management.
review of maintenance checklists including: Buildings and outdoor areas/ Equipment.
Cleanliness requirements: Cleaning plan / Cleaning of common areas/ Cleaning of rooms/ Cleaning of occupied rooms/ Cleaning of rooms after check-out/ Deep cleaning program/ Linen and laundry cleaning.
review of Supply management and guest satisfaction and feedback completion checklist.
Auditing terms and Definitions; Purpose and differences of audit types; ISO 19011:2018 VS ISO 17021:2011; Principles of auditing
Audit Phases; Auditor Competence
Roles & Responsibilities of: TL/A/TE/guides/AIT
observers and auditee LA managing auditing team; Effective Communication; Confidentiality
Upon successful completion of the course, the participant will demonstrate the ability to:
Audit the processes and management system effectively,
To make a process audit and a procedure or a clause audit,
Prepare and plan audits in a risk-based manner and effectively,
Behave as a successful auditor,
Select the audit team and evaluate their performances,
Effectively get prepared for an audit,
Effectively audit the processes assigned,
Evaluate the findings and the conformities, nonconformities and improvement points effectively,
Run opening and closing meetings and report the audits and non-conformities,
Effectively follow up the audit findings,