Terms & Conditions


1. Introduction

Welcome to the website of ACS Canada Certification Inc.

These Terms & Conditions govern the use of the ACS Canada Certification website,
information published on this website, online enquiries, certification-related
communications, and other services made available through this website.

By accessing or using this website, you acknowledge and agree to these Terms & Conditions.

Where ACS Canada Certification enters into a separate quotation, application,
certification agreement, contract, or other written agreement with a client,
the terms of that signed agreement shall govern the certification service.
In the event of a conflict between these website Terms & Conditions and
a signed certification agreement, the signed agreement shall prevail with
respect to the certification service concerned.

2. About ACS Canada Certification

ACS Canada Certification Inc. provides independent certification,
conformity assessment, audit, inspection-related, and associated professional
services within the scope of its approved activities.

Certification activities are performed in accordance with applicable
certification requirements, relevant international standards,
accreditation requirements where applicable, and ACS Canada Certification procedures.

Certification by ACS Canada Certification does not replace an organization’s
responsibility to comply with applicable laws, regulations, contractual obligations,
customer requirements, or other legal requirements.

3. Use of This Website

This website is provided for legitimate business, informational,
certification, verification, training-reference, and communication purposes.

Users agree not to:

  • Use the website for unlawful, fraudulent, or misleading purposes.
  • Attempt to gain unauthorized access to the website, server, databases, or systems.
  • Interfere with the security or proper operation of the website.
  • Misrepresent an affiliation with ACS Canada Certification.
  • Copy, reproduce, modify, or distribute protected website content without authorization.
  • Use ACS Canada names, logos, certification marks, or other intellectual property without appropriate authorization.
  • Submit false, misleading, or fraudulent certification information.

ACS Canada Certification reserves the right to restrict access to the website
where misuse, security risks, or unlawful activity are identified.

4. Website Information

ACS Canada Certification seeks to maintain accurate, current, and reliable information on this website.

However, standards, accreditation requirements, regulations, certification schemes,
technical requirements, and industry practices may change.

Information published on this website should not automatically be regarded as a substitute for:

  • The official text of an applicable standard.
  • Applicable legislation or regulation.
  • Accreditation rules.
  • Scheme-owner requirements.
  • Contractual requirements.
  • Formal technical or legal advice.
  • A signed certification agreement.

Where there is a difference between information on this website and an official
standard, regulation, accreditation requirement, scheme requirement, or signed
agreement, the applicable authoritative requirement shall prevail.

5. Certification Applications and Quotations

Submission of an enquiry, application, request for quotation, or other communication
through the website does not automatically create a certification contract or guarantee certification.

ACS Canada Certification may require:

  • Legal organization name.
  • Physical and operational locations.
  • Scope of activities.
  • Number of employees.
  • Processes and technologies.
  • Applicable certification standard or scheme.
  • Outsourced processes.
  • Existing certifications.
  • Regulatory or licensing status.
  • Management system information.
  • Other information required for certification planning.

Quotations are based on the information supplied by the applicant.

If information provided is incomplete, inaccurate, or materially changes,
ACS Canada Certification may revise the quotation, audit duration, audit team,
certification scope, or other arrangements.

6. Certification Is Not Guaranteed

Application for certification, payment of fees, completion of an audit,
or submission of corrective actions does not guarantee certification.

Certification decisions are based on satisfactory completion of the applicable
certification process and conformity with relevant requirements.

ACS Canada Certification retains authority for its certification decisions.

  • Granted
  • Maintained
  • Renewed
  • Extended
  • Reduced
  • Suspended
  • Restored
  • Withdrawn
  • Refused

7. Client Responsibilities

Applicants and certified clients are responsible for providing complete,
accurate, and truthful information.

  • Maintaining conformity with applicable certification requirements.
  • Providing access to relevant locations, personnel, documentation and records.
  • Cooperating with audits and certification activities.
  • Maintaining required legal and regulatory compliance.
  • Informing ACS Canada Certification of significant changes.
  • Correcting identified nonconformities within required timeframes.
  • Using certificates and certification marks correctly.
  • Avoiding misleading statements regarding certification.
  • Paying agreed fees when due.
  • Maintaining appropriate records and documented information.

Failure to meet these obligations may affect certification status.

8. Changes Affecting Certification

Certified organizations shall inform ACS Canada Certification, without undue delay,
of significant changes that may affect continuing validity of certification.

  • Legal, commercial, organizational, or ownership changes.
  • Changes in key management.
  • Changes in addresses or operational sites.
  • Significant changes to scope.
  • Major changes to processes, products, or services.
  • Changes in employee numbers.
  • Changes affecting regulatory status.
  • Serious incidents or regulatory enforcement matters.
  • Changes affecting the management system.
  • Closure or relocation of certified operations.

9. Surveillance and Recertification

Certification is subject to continuing conformity with applicable requirements.

Certified organizations shall participate in surveillance, recertification,
special, follow-up, or other required assessments where applicable.

Failure to complete required activities may result in suspension,
expiration, reduction, or withdrawal of certification.

10. Suspension, Withdrawal and Reduction of Certification

ACS Canada Certification may suspend, reduce, or withdraw certification where justified.

  • Serious or persistent failure to meet certification requirements.
  • Failure to permit surveillance or recertification audits.
  • Misuse of certification status or marks.
  • Failure to resolve nonconformities.
  • Failure to pay applicable certification fees.
  • Misleading claims regarding certification.
  • Significant changes affecting certification validity.
  • Voluntary request by the certified client.

During suspension, an organization shall not represent its certification as current
or valid where such representation would be misleading.

11. Certification Marks and References to Certification

ACS Canada Certification certificates, logos, certification marks,
accreditation-related marks, and intellectual property may only be used
in accordance with applicable rules and written authorization.

  • Certification shall not be used in a misleading manner.
  • Certification shall not imply product certification where only a management system is certified.
  • Marks shall not be used outside the approved scope.
  • Certification claims shall cease following withdrawal or expiration.
  • Accreditation or recognition status shall not be misrepresented.

12. Certificate Verification

Certificate information made available through the ACS Canada Certification verification
system assists interested parties in confirming certification status.

  • Suspension.
  • Withdrawal.
  • Scope changes.
  • Recertification.
  • Expiration.
  • Administrative updates.

Where there is uncertainty concerning certification status,
interested parties should contact ACS Canada Certification directly.

13. Fees and Payment

Certification and related services are subject to agreed fees.

  • Fees are payable according to invoice terms.
  • Additional activities may result in additional charges.
  • Changes in size, scope, locations, complexity, or requirements may affect fees.
  • Overdue payments may delay or suspend certification activities.
  • Applicable government taxes may be added.

Fees paid for completed certification activities are generally non-refundable
unless otherwise agreed in writing or required by law.

14. Travel and Additional Costs

Where certification activities require travel, accommodation, special access,
translation, specialized technical expertise, or extraordinary arrangements,
applicable costs will be handled according to the accepted quotation,
agreement, or prior written arrangement.

15. Confidentiality

ACS Canada Certification recognizes the importance of confidentiality.

Information obtained or created during certification activities will be managed
in accordance with applicable confidentiality obligations, certification requirements,
contracts, and legal requirements.

  • Disclosure required by law.
  • Disclosure required by an accreditation body.
  • Disclosure required by a scheme owner.
  • Disclosure required by a regulatory authority.
  • Disclosure required by contractual or certification obligations.

16. Impartiality

ACS Canada Certification is committed to impartiality in its certification activities.

Commercial, financial, personal, or other pressures shall not improperly influence certification decisions.

Conflicts of interest are identified, evaluated, and managed in accordance with applicable requirements.

17. Complaints and Appeals

Applicants, certified clients, interested parties, and other relevant parties
may submit complaints or appeals in accordance with ACS Canada Certification procedures.

Information regarding complaints and appeals is available on the
Complaints, Appeals & Disputes page.

Submission of a complaint or appeal will not result in discriminatory action
against the party submitting it.

18. Intellectual Property

Unless otherwise stated, website content, branding, logos, graphics,
photographs, documents, designs, and text are owned by or licensed to ACS Canada Certification.

Content may not be reproduced, commercially exploited, modified,
or used in a misleading manner without appropriate authorization.

19. Third-Party Links

This website may contain links to external websites operated by third parties.

ACS Canada Certification is not responsible for the content, security,
availability, accuracy, or privacy practices of third-party websites.

20. Training Services

Training services may be provided separately through
ACS Canada Academy or another designated training entity.

Training, consulting, and certification functions are managed according
to applicable impartiality requirements.

21. No Consulting Guarantee

ACS Canada Certification does not guarantee that an applicant will achieve certification.

Certification personnel may explain requirements and identify nonconformities,
but certification shall not be dependent upon the purchase of consulting services.

22. Limitation of Liability

To the extent permitted by applicable law, ACS Canada Certification shall not be liable
for indirect, incidental, consequential, special, or economic losses arising solely
from reliance on general website information.

Certification clients remain responsible for their own products, services,
operations, legal compliance, contractual obligations, business decisions,
and management systems.

23. No Legal or Regulatory Advice

Information provided through this website is not intended to constitute legal,
regulatory, financial, or other professional advice.

Organizations remain responsible for obtaining appropriate professional advice where required.

24. Privacy and Personal Information

Personal information submitted through the website or in connection with certification
services will be handled according to the ACS Canada Certification
Privacy Policy and applicable privacy obligations.

25. Electronic Communications

By contacting ACS Canada Certification electronically, users acknowledge that communications
may occur by email, telephone, online platforms, or other electronic means.

Users are responsible for ensuring that their contact information is accurate and current.

26. Force Majeure

ACS Canada Certification will not be responsible for delays or failure to perform
obligations caused by circumstances outside its reasonable control.

  • Natural disasters.
  • Severe weather.
  • Fire.
  • War or civil disturbance.
  • Government restrictions.
  • Public health emergencies.
  • Transportation disruption.
  • Technology or telecommunications failure.
  • Cyber incidents.
  • Labour disruption.

27. Governing Law

These Terms & Conditions shall be interpreted in accordance with the laws
of the Province of British Columbia and the laws of Canada applicable therein,
unless another governing-law provision is established by written contract.

28. Changes to These Terms

ACS Canada Certification may revise these Terms & Conditions from time to time
to reflect changes in:

  • Services.
  • Certification requirements.
  • Applicable standards.
  • Accreditation requirements.
  • Laws and regulations.
  • Website functionality.
  • Business practices.

The current version published on this website will apply from its stated effective date.

29. Contact Information

Questions regarding these Terms & Conditions may be directed to:

ACS Canada Certification Inc.
318-901 Third Street West
North Vancouver, British Columbia
V7P 3P9
Canada

Email:
info@canadacerts.ca

Telephone:
+1 604 924-5506 ext. 377

Website: CanadaCerts.ca

Effective Date: October 2026