ISO 22483 Internal Auditor Course

The aim of this course is to provide delegates with the knowledge and skills required to internal audit of the requirements of ISO 22483 hotels quality system.

Assessment: MCQ based Assessment to Pass the Course and obtain your qualification of internal auditor

Prior Knowledge Requirements: TOURISM AND HOSPITALITY MANAGEMENT.

ISO 22483 BASICS AND REQUIREMENTS

Review on main requirements of the standard:

review of Staff requirements checklists/ Training program /Guest service / Services and facilities for staff / Subcontracted services/Concessionaires.

review of service requirements checklists including: Information and communication / Front desk services/ Reservation service/Check-in service/ Check-out, settlement and departure/ Luggage handling/ VIP services / Accommodation services/Rooms / Food and beverage services/ General requirements for buffet systems/ Culinary offer/ Service provision/Hotel kitchen facilities/ Ancillary services/ Pools/ Sauna/spa/ Other ancillary services/ Events/ Entertainments.

review of safety and security checklists including: Risk and accident prevention/ Food safety/ Personal hygiene/ Reception of food products/ Storage of food products/ Preparation/ Waste treatment/ Health safety /Security of people and assets/ Safety of building and facilities /Fire protection / Emergency management.

review of maintenance checklists including: Buildings and outdoor areas/ Equipment.

Cleanliness requirements: Cleaning plan / Cleaning of common areas/ Cleaning of rooms/ Cleaning of occupied rooms/ Cleaning of rooms after check-out/ Deep cleaning program/ Linen and laundry cleaning.

review of Supply management and guest satisfaction and feedback completion checklist.