Hotel Quality Standard Requirements

The aim of this course is to provide delegates with the knowledge and skills required to understand requirements and documentation against the requirements of ISO 22483.

Assessment: MCQ based Assessment to Pass the Course and obtain your qualification of requirements and documentation

Prior Knowledge Requirements: TOURISM AND HOSPITALITY MANAGEMENT.

ISO 22483 BASICS AND REQUIREMENTS

KNOWLEDGE REFRESHER (TERMS AND DEFINITION)

Review on main requirements of the standard:

Staff requirements are including: General requirements / Organizational structure and definition of responsibilities/ Training program /Guest service / Services and facilities for staff / Subcontracted services/Concessionaires.

Service requirements are including: Information and communication / Front desk services/ Reservation service/Check-in service/ Check-out, settlement and departure/ Luggage handling/ VIP services / Accommodation services/Rooms / Food and beverage services/ General requirements for buffet systems/ Culinary offer/ Service provision/Hotel kitchen facilities/ Ancillary services/ Pools/ Sauna/spa/ Other ancillary services/ Events/ Entertainments.

Safety and security are including: Risk and accident prevention/ Food safety/ Personal hygiene/ Reception of food products/ Storage of food products/ Preparation/ Waste treatment/ Health safety /Security of people and assets/ Safety of building and facilities /Fire protection / Emergency management.

Maintenance requirements are including: Buildings and outdoor areas/ Equipment.

Cleanliness requirements: Cleaning plan / Cleaning of common areas/ Cleaning of rooms/ Cleaning of occupied rooms/ Cleaning of rooms after check-out/ Deep cleaning program/ Linen and laundry cleaning.

Supply management and guest satisfaction and feedback completion.