QUALITY AWARDS
PRODUCTIVITY FUNCTIONAL AWARD
To ensure a comprehensive evaluation of organizations' quality and service delivery, the ACS Canada Quality Award encompasses 10 sub-sections, each with specific criteria and benchmarks that assess an organization's performance in delivering exceptional quality. Let's explore each of these sub-sections in more detail:
1. Reliability: Reliability focuses on the organization's ability to consistently deliver products or services as promised. It assesses meeting deadlines, maintaining consistency, and minimizing defects.
2. Responsiveness: Responsiveness measures how promptly and effectively the organization handles customer inquiries, complaints, or service requests.
3. Competence: This criterion evaluates staff expertise, qualifications, ongoing training, and technical know-how necessary to meet industry expectations.
4. Access: Access refers to how easy it is for customers to engage with the organization's services—physically, digitally, or through support channels.
5. Courtesy: Courtesy includes professionalism, respectful behavior, empathy, and positive interpersonal interactions that enhance the customer experience.
6. Communication: This assesses transparency, clarity, responsiveness, and proactive information-sharing between the organization and its customers.
7. Credibility: Credibility is about reputation, trust, ethical practices, regulatory compliance, and maintaining high levels of transparency.
8. Security: Security focuses on safeguarding client data and ensuring compliance with data protection laws and cybersecurity protocols.
9. Customer Satisfaction: This sub-section includes collecting and analyzing customer feedback, reviews, and satisfaction metrics to improve services.
10. Quality & Safety Standards: This ensures that organizations implement, follow, and maintain industry-specific quality and safety benchmarks and compliance frameworks.
Contact ACS Canada Certification
If you have any questions or would like to apply for a Quality Award, click below to email our expert team.
Email ACS CanadaTraining at ACS Canada
ACS employs accelerated learning methods to ensure a comprehensive grasp of all certificates. Our approach involves contextualizing your learning through a wide array of options, including classroom instruction, workshops, as well as interactive and online sessions.
QUALITY AWARDS Training - 1
Marketing Management
By the end of this course, the participants would be able to prepare a marketing plan by marketing mix concepts, marketing segmentation, targeting & positioning (STP), and identifying consumer behavior. Why Marketing Management is a vital part of the organization: Kotler says” The future is not ahead of us. It has already happened. Unfortunately, it […]
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Business Decision Analysis Course
The aim of this course is to define and teach the steps of the decision-making process, define the different roles played by qualitative and quantitative approaches to managerial decision making. Course Content: Decision-making process, Perform cost-revenue-profit analysis, and calculate break-even values, mathematical models for calculating break-even, maximization of profit, and minimization of costs with given […]
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Business Statistics and Data Analysis
Every year humans are producing more and more data. The central challenge businesses and individuals face making sense of all this data we are now confronted with. This class will help introduces you to essential tools for making sense of data. Course Content: Introduction to Statistics, Descriptive Statistics (Part 1 – Tables and Graphs), Descriptive […]
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Quantitative Methods for Business Management
This course teaches best practice quantitative methods used in conventional and sustainable business settings
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SPC & SQC
SPC-SQC
This course aims to teach the principles and practices of basic QC tools including statistical process control, SPC, and statistical quality control, SQC.
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QUALITY FUNCTION DEPLOYMENT
QFD Training Course
This course aims to teach the principles and practices of Quality Function Deployment, QFD.
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STRATEGIC THINKING
STRATEGIC THINKING
Now a day , Strategic thinking is a very important practical concept, in this course we will get to know the concepts and stages of strategic thinking. Strategic Thinking is a mental synthesis process creating an integrated view of the business in mind, through creativity and intuition “Mintzberg”. Course Content: Strategic thinking definitions: Mintzberg, Porter, […]
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Design of Experiment
Design of Experiment (DOE)
Design of Experiment (DOE) is a powerful statistical technique for improving product or process designs and solving process or production problems. DOE defines control changes to input variables in order to find cause and effect relationships with a minimum sample size. When analyzing a process, experiments are often used to evaluate which process inputs have […]
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QMS LEAD AUDITOR
ISO 9001 – Lead Auditor
This course aims to teach the principles of QMS third-party audits. This course could be certified by Exemplar Global.
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QMS INTERNAL AUDITOR
ISO 9001 – Internal Auditor Course
This course aims to teach the principles and practices of effective quality management system first and second-party audits.
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