ISO 10004 Certification


CUSTOMER SATISFACTION

CUSTOMER SATISFACTION


Trainings for this certificate

Customer satisfaction monitoring and measurement system certification is a procedure for confirmation of a degree of Organization’s customer care system conformity to requirements of ISO 10004 standard.

ISO 10004 certification is performed by independent competent auditors and experts of ACS Canada, who have necessary experience and training in the scope of conducting audits for compliance with the requirements of ISO 10000 standard series and specifically on ISO 10004 , as well as competence in the field of activity of an organization being audited.

In case of successful completion of the certification procedure, a client receives a Certificate of Conformity, an official document, confirming that Organization’s customer satisfaction evaluation system meets the requirements provided by the ISO 10004 standard.
GENERAL INFORMATION
ISO 10004 customer satisfaction or customer care standards, which specify a customer satisfaction monitoring and measuring model, are intended to assist enterprises in ensuring that they satisfy the demands of consumers and other stakeholders. ISO, or the International Organization for Standardization, created this set of standards.
ISO 10004 specifies the quality management system criteria that an organization must meet in order to demonstrate its capacity to offer goods that are compliant with customer needs and applicable regulatory requirements. Organizations seeking validation for their customer satisfaction monitoring and measurement system can utilize this standard for certification and contract fulfilment. Because the ISO 10004 criteria are generic and universal, they may be implemented to any business.

Training at Canadacets


Canadacets uses accelerated learning techniques to make sure you fully understand all certificates. We put your learning into context with a diverse offering of classroom teaching, workshops, interactive and online sessions.

ISO 10004 Certification Training - 1

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Marketing Management

By the end of this course, the participants would be able to prepare a marketing plan by marketing mix concepts, marketing segmentation, targeting & positioning (STP), and identifying consumer behavior. Why Marketing Management is a vital part of the organization: Kotler says” The future is not ahead of us. It has already happened. Unfortunately, it […]

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ISO 10004 Certification Training - 2

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ISO 10002 Customer Complaint Handling

Customer Complaint Handling

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ISO 10004 Certification Training - 3
QUALITY FUNCTION DEPLOYMENT

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QFD Training Course

This course aims to teach the principles and practices of Quality Function Deployment, QFD.

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ISO 10004 Certification Training - 4
B2C ECT CUSTOMER SATISFACTION

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ISO 10008 B2C ECT Requirements

This course aims to provide delegates with the knowledge and skills required to understand business-to-consumer electronic commerce transactions customer satisfaction.

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ISO 10004 Certification Training - 5
REQUIREMENTS AND DOCUMENTATION

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ISO 10004:2018 Customer Satisfaction

The aim of this course is to provide delegates with the knowledge and skills required to understand customer satisfaction monitoring and measuring requirements and documentation.

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