ISO 20000 CERTIFICATION
IT SERVICE MANAGEMENT
ISO/IEC 20000-1 IT Service Management System Certification
Improve IT service quality, strengthen governance, increase customer satisfaction, and demonstrate your organization’s ability to consistently deliver effective and reliable information technology services.
ACS Canada provides independent auditing and certification services for organizations seeking compliance with ISO/IEC 20000-1 Information Technology — Service Management .
Certification demonstrates that an organization has established, implemented, maintained, and continually improved an effective Service Management System designed to support the planning, delivery, monitoring, and improvement of IT services.
ISO/IEC 20000-1 specifies requirements for establishing, implementing, maintaining, and continually improving a Service Management System. The standard helps organizations consistently deliver high-quality IT services while improving governance, customer satisfaction, operational control, and business performance.
ISO/IEC 20000-1 certification can support IT service providers, managed service providers, technology companies, internal IT departments, cloud service providers, data centres, software companies, telecommunications businesses, and public-sector organizations.
Scope of IT Service Management System Certification
Establishes structured controls for planning, coordinating, delivering, and improving IT services.
Supports the establishment, monitoring, review, and achievement of agreed service-level requirements.
Helps organizations restore services efficiently and address the underlying causes of recurring incidents.
Provides controlled processes for managing service changes, system configurations, and related service assets.
Supports service availability, resilience, continuity planning, recovery, and business requirements.
Strengthens the management of suppliers, customers, interested parties, contracts, and service relationships.
Helps identify service-related risks and establish suitable governance, responsibilities, and operational controls.
Supports performance monitoring, internal audits, management reviews, corrective actions, and continual improvement.
Why Choose ACS Canada?
Professional auditors with relevant knowledge of IT service management, governance, risk, information security, and operational controls.
A structured certification process covering application review, Stage 1, Stage 2, corrective actions, certification, and surveillance audits.
Certification services supporting organizations operating across Canada, North America, and international markets.
Strong emphasis on service quality, customer satisfaction, performance monitoring, corrective action, and operational improvement.
Support for integrating ISO/IEC 20000-1 with ISO 9001, ISO/IEC 27001, ISO 22301, ISO 37301, and other management system standards.
Remote, hybrid, and on-site audit options may be available depending on the organization’s activities, locations, complexity, and certification requirements.
Related Training Course
ISO/IEC 27001 Course RegistrationRequest an ISO/IEC 20000-1 Certification Quote
Contact ACS Canada to receive a professional quotation for ISO/IEC 20000-1 certification.
Training at ACS Canada
ACS employs accelerated learning methods to ensure a comprehensive grasp of all certificates. Our approach involves contextualizing your learning through a wide array of options, including classroom instruction, workshops, as well as interactive and online sessions.
Unfortunately, there are no courses available for this certificate in our current calendar. However, please feel free to reach out to us for updates and to explore potential future offerings for the course.
