Manager’s Performance Improvement Course

This course was developed by DEA Canadian College and ACS Canada Certification to develop performance knowledge by in site training and field trip.

In this course, managers are initially familiar with the concepts of productivity, performance management, basic concepts of quality, basic concepts of environmental law compliance, basic concepts of business intelligence, basic concepts of occupational health and safety laws.

The second part of course is study of Business continuity management systems and how to make it operational in the management.

Participants must be at least 5 years of executive management experience, attend all sessions and pass all quizzes with a satisfactory mark in order to receive a certificate of completion.

Required reference Standards

ICS 03 03.100 03.100.01

ISO 22301, Security and Resilience-Business continuity management systems Requirements, the International Standard for implementing and maintaining effective business continuity plans, systems and processes.

ICS 03 03.120 03.120.10

ISO 9004: 2018, Quality Management-Quality of an Organization-Guidance to achieve sustained success.

ICS 03 03.100 03.100.70

ISO 9001:2015 Quality management systems requirements.

ICS 03 03.100 03.100.70

ISO 14001:2015 Environmental management systems requirements.

Learning Objectives/Outcomes

At the end of this program students will be able to manage business treats, better understanding of the business through analysis of critical issues and areas of vulnerability brings together international best practice to help their organizations respond to, and recover from, disruptions effectively which means reduced costs and less impact on business performance should something go wrong. The ability to reassure clients, suppliers, regulators and other stakeholders that the organization has sound systems and processes in place for business continuity, improved business performance and organizational resilience.

Course contents

Day 1: Concepts of productivity, Performance Management, Basic concepts of quality.

Day 2: Basic concepts of environmental law compliance, Basic concepts of business intelligence,

Day 3: Basic concepts of occupational health and safety, Business impact analysis.

Day 4: Risk assessment, Business continuity strategies and solutions.

Day 5: Business continuity plan and procedures, Response structure,

Day6: Warning and Communication, Business continuity plan –Recovery,

Site visit (if applicable)