At ACS Canada Certification Inc., we are dedicated to delivering professional, impartial, and credible certification services. These Terms and Conditions apply to all contractual engagements related to management system audits and certification, including Stage 1, Stage 2, surveillance, and recertification audits.
2. Commitment to Impartiality and Transparency
ACS Canada operates under the principles of impartiality, confidentiality, and responsiveness in full alignment with ISO/IEC 17021-1. Oversight is maintained through our internal policies and an independent Impartiality Committee.
3. Scope of Services
ACS Canada Certification provides independent, third-party auditing and certification services only. Each engagement is governed by a formal proposal and audit methodology.
4. Client Responsibilities
Provide timely access to documentation, facilities, and personnel for audit purposes.
Communicate any relevant organizational changes affecting certification.
Address nonconformities and implement corrective actions within agreed timeframes.
Refrain from misusing certificates or ACS branding in a misleading or unauthorized manner.
5. Definitions
Complaint: A formal claim about the conduct of an ACS employee, subcontractor, or certified client.
Appeal: A request from a client challenging a certification decision or audit outcome.
Dispute: An internal objection raised by ACS staff regarding managerial decisions.
6. Statement of Commitment
All appeals, complaints, and disputes are logged, acknowledged, and investigated promptly. Investigations are conducted impartially and corrective actions are monitored for effectiveness.
ACS Canada Certification ensures the protection of all personal and business information. All data is handled with strict confidentiality and will not be shared except as required by law or accreditation rules.
Certification may be suspended, reduced, or withdrawn in cases of noncompliance, misrepresentation, or breach of contract. Clients will be notified with reasons and required actions.
10. Fees and Payment Terms
Fees are defined in the agreed Contract Proposal. Invoices are payable within 15 days. Cancellation may incur administrative or travel-related charges. Refer to our Travel & Expense Policy for details.
11. Limitation of Liability
ACS Canada’s liability is limited to the total fees paid for the specific certification services rendered. We are not liable for indirect, incidental, or consequential damages.
12. Force Majeure
ACS shall not be held liable for delays or failure to perform obligations due to events beyond reasonable control such as natural disasters, pandemics, or regulatory changes.
13. Acknowledgment of Due Diligence, Full Acceptance, and Waiver of Post-Payment Claims
The payment of any invoice issued by ACS Canada Certification Inc. by the client (whether a natural person or a legal entity) shall constitute an irrevocable, unconditional, and binding acknowledgment that the client has conducted all necessary due diligence and investigations prior to payment, including, but not limited to, inquiries regarding the type, scope, nature, limitations, conditions, legal obligations, accreditation body requirements, and certification recognition applicable to the requested certificate, whether related to management systems, product, or training certification.
By making such payment, the client expressly and unequivocally affirms that they have fully reviewed, understood, and agreed to all terms, conditions, and provisions as stated in the relevant invoice, proposal, quotation, or contract issued by ACS Canada Certification Inc. Accordingly, the client irrevocably waives any and all rights to raise objections, claims, demands, complaints, refund requests, or appeals after payment has been made, including but not limited to objections based on lack of knowledge, misunderstanding, misinterpretation, change of intent, or any other justification.
This clause shall be legally binding, fully enforceable, and shall apply to all invoices and payments made by the client in relation to any certification services, whether for management systems, training, or product certification, provided by ACS Canada Certification Inc.
14. Governing Law
These Terms are governed by the laws of the Province of British Columbia. Any disputes shall be resolved in the courts of Vancouver, BC.
Documents Available Upon Request
Code of Practice
Appeals & Complaints Policy
Appeals Form
Complaints Form
Privacy Notice
Statement of Work (SOW)
Travel and Expense Policy
Accessibility & Accommodation Policy
Discover the ways in which we can be of service to you.
At ACS Canada, we don't just redefine excellence; we personify it. We are the architects of trust, the purveyors of distinction, and the masters of unparalleled expertise. Immerse yourself in the ACS Canada experience and embark on a journey where quality knows no bounds, and your aspirations are our paramount concern. Unleash the full potential of your organization with ACS Canada as your unwavering partner, and together, we'll illuminate a future where your goals are achieved with unmatched proficiency.
318-901 Third Street West, North Vancouver, BC, V7P 3P9
Company
Elevate your organization with ACS Canada – your trusted partner for quality certification headquartered in British Columbia. With ISO Management Systems, Product Certification, Personnel Certifications, and Field Inspections, we redefine excellence. Experience ACS Canada's commitment to excellence and ignite a future where trust, distinction, and unmatched expertise converge.
